Natural Language Processing (NLP) is the field within artificial intelligence that studies the interactions between computers and human language.

Historically, we have learned the language of computers with the aim of interacting with them. This discipline proposes, instead, training a mathematical model so that the computer adapts to how humans communicate.

This is how the Virtual Collection Management Agency with Chatbot Conversations is born. We aim to extend customer service operations with a virtual chat agency, reinforcing our clients' technological innovation strategy.

Managing collections represents one of the biggest challenges for companies. Our Virtual Assistants for Collections can help make this process more efficient by optimizing the resources dedicated to this purpose.

Digital Transformation presents new Challenges and Opportunities for Collection Management.

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Challenges

• Having systems that allow segmenting clients by Type, Product, Debt Status (Cycles), and defining appropriate strategies.
• Having the correct data for contact, payment, debt, calls, previous contacts, and more.

Opportunities

• Ability to create strategies tailored to each segment, product, and cycle.
• Ability to contact customers via new channels: Chat.
• Having management indicators that allow for strategy planning.